Technical Support Services
People-Trak is dedicated to offering quality, in-house support to active clients. Below is a summary of the support services bundled in our Technical Support program.
- Support Home
- 6:30am – 3:30pm PST
Assigned Support Representative
Our in-house support staff empowers customers to solve problems and make the most of their People-Trak HR software. Once your initial implementation is complete, you will be assigned a dedicated Support Representative who is committed to your success and proficiency. Your representative will be available to help you via phone, email, or website.
In keeping with our "Proficiency and Customer Engagement" (PACE) program, we’ll reach out to you now and then to ensure People-Trak continues to meet your needs. We know you’re busy, but if there are questions about the software, we’re happy to schedule an hour to go over something with you.
Experienced and friendly professionals are ready to assist you with any issue that may arise. Your assigned representative will assess reported issues and, when necessary, ensure they are escalated to the appropriate department for resolution.
Newsletter & Quick Tips
Stay informed with our Newsletter that provides helpful information such as: video Quick Tips, upcoming training programs, special offers, and product announcements. Our popular Quick Tips are a great way to get familiar with the many features available in People-Trak. Success stories also provide a unique opportunity to see how other HR professionals have utilized People-Trak offering real world solutions and time saving ideas.
It has been an absolute delight working with People-Trak. You and the team there have delivered some of the best service we have ever experienced. Now Health International
Updates & Upgrades
Your participation in our Support program ensures that you will receive all relevant product updates and upgrades. Minor updates are made to the product when necessary between major upgrades. Product updates are installed quickly and easily by a member of our Technical Services department. All updates and upgrades are free to actively supported customers.
Training services offered that do not require a dedicated trainer and/or a trainer that must travel to client site, are available at no charge. This includes training offered to groups via Webex and training offered online via recordings. All materials required for Gratis training will be provided via PDF.